- 25 years of professional experience working in Europe, the Middle East, Latin America, Africa, Asia, The Caucasus, and the Balkans, managing expatriate activity and projects in diverse sectors (mining, banking and finance, health care reform, agri-business development, etc).
- Organizational Development, Human Resource Management, Development Project Administration and Finance, Strategic Planning, Training, and Facilitation.
- Current HR Manager with a Canadian mining company operating in southern Armenia for over 1500 staff, local and expatriate.
- USAID project management experience, finance and administrative deputy COP on a $40 million public health care project.
- NGO country program management: over 70 staff, over $25 million in programs in social services, economic development, local government strengthening.
- Designs strategic human resources systems, performance and measurement systems.
- Has facilitated team building for short- and long-term teams for US government and private firms and conducted workshops for design, implementation, and evaluation teams on contracts in Latin America, Middle East, Balkans, Caucasus, and Africa.
- Skilled writer, editor and author of international development documents in a wide variety of sectors (proposals, projects, evaluations, reports, newsletters, promotional materials, etc.).
- Knowledgeable in strategic project performance measurements systems, USAID’s Results Framework, ADS and procurement regulations for US government contracting
- Skilled in team building, team planning, and the development of strategic work plans.
- Bilingual (Spanish/English) business skills training, training of trainers, curriculum development/modification, and mgmt info systems design and management.
- Owned/Managed small business in Spain (curricula development, human resources, fin.)
- Skilled recruiter and technical proposal writer for international development projects.
- Developing country experience: Armenia, Georgia, Albania, Bosnia, Jordan, Morocco, Ghana, Uganda, Peru, Guatemala, El Salvador, Costa Rica, Ecuador, Bangladesh, and Thailand.
- Bilingual Spanish and English. Limited knowledge: French, Italian, Bosnian
- Skilled in all Windows and Microsoft applications.
- M.A. degree in international economics, B.A. in international affairs, B.A. in Latin American studies; formally trained in Facilitation and Training of Trainers.
PROFESSIONAL EXPERIENCE
Human Resources Department Manager, Dundee Precious Metals (DPM) – Deno Gold Mining Company (DGMC), Kapan, Armenia (May 2007 – present)
For this 1500 employee zinc and copper mining operation, plan and direct programs for all human resources areas. Responsible for the delivery of HR services to 40 expatriate staff; ensuring HR compliance with both Armenian laws and DPM corporate standards; introducing and integrating (western) best practices in HR; providing oversight of all HR services delivery to local staff; and supporting and implementing the on-going development of the local workforce. Responsible for developing policies and programs to meet organizational needs in both strategic human resources and in field office administration. Provide guidance and technical assistance to other administrative areas.
Organizational Development Specialist (2003 – 2007)
Yerevan, Armenia, Millennium Challenge Corp (MCC) – Millennium Challenge Armenia (MCA) funded Water-to-Market Activity (3-4/07)
As facilitator/editor: organized and facilitated the first Compact Year Inception Plan Conference sessions (Over 60 participants). Assisted Team to develop approach (and presentation materials) for each core component: On-Farm Water Management, High Value Agriculture, Post-Harvest Processing Activities, and Credit. Facilitated discussions of approach to each component and determine areas for collaboration with existing organizations and projects. Assisted in developing implementation plan to integrate core program areas. Assisted team to organize all material and incorporate discussions, and results of the Inception Plan Conference, and component writing and materials into the final Inception Report for MCA and MCC.
Yerevan , Armenia , USDA (FAS) funded Center for Agribusiness and Rural Development (CARD) (6-8/06)
As strategic human resources specialist, designed, developed and implemented a comprehensive job analysis, adjusted organizational job descriptions, developed a draft human resources capital resources plan for use by management, developed job descriptions for new positions in planning and management, developed an employee performance evaluation plan, and provided on-the-job training to HR staff.
Yerevan , Armenia , USDA (FAS) funded Center for Agribusiness and Rural Development (CARD) (7/05, 4/06)
As strategic planner and facilitator, annually assisted organization to develop and present a multi-level, multi-year strategic plan. Reviewed vision, mission, values; developed strategic goals, tactics, identified key tasks, resources, timelines; identified gaps between project divisions; assisted organization to assess human and financial resources; facilitated annual three-day, off-campus strategic planning workshops.
Tbilisi, Georgia, and Yerevan, Armenia, Emerging Markets Group (EMG) – formerly Deloitte Touche Tohmatsu (6/05-7/05) Field proposal specialist: Assisted in development of a proposal for USAID-funded project in Georgia. Attended bidder conference, identified and met with local partner organizations and potential long term long staff. Provided organization with local knowledge of potential staff, work environment, and key information required to draft technical sections of the proposal. For business development, traveled to Yerevan ( Armenia) to conduct reconnaissance, gather critical relevant information for financial sector procurement. Met with relevant government, private sector organizations.
Tbilisi , Georgia , USAID-funded AgVANTAGE Project, ACDI/VOCA (1/05 – 4/05)
Teambuilding specialist and facilitator - assisted team to improve project performance and new staff integration. Interviewed staff: appraised jobs, staff performance, internal project perceptions, individual roles; and organizational communication and information management. Reviewed findings with project management and identified strengths, weaknesses, areas of needed development. Developed agenda/goals for three day intervention/workshop/team building, delivered team-building workshop, final report.
Kampala , Uganda , USAID-funded Rural SPEED project, Chemonics (2/05)
As facilitator, managed the first annual strategic planning workshop for USAID's Rural SPEED project [3 year, $11 million project with 20 staff]. Set priority objectives (based on results framework), defined major work plan tasks, and assist in drafting and editing first annual workplan. Reviewed background information, interviewed relevant parties, prepared session agendas, facilitated off-campus workplan workshop and delivered comprehensive report. Also developed job descriptions for administrative project staff, as well as a template for technical staff positions.
Accra , Ghana , USAID-funded Trade and Investment Program for a Competitive Export Economy (TIPCEE), Chemonics (1/05-2/05)
As facilitator, managed the first annual strategic planning workshop for USAID's TIPCEE project [5 year, $30 million project with 32 technical staff, 6 subcontractors]. Reviewed background information, interview all relevant parties, analyzed data, then prepared session agendas, developed and facilitate team-building exercises, and facilitated off-campus workplan workshop; delivered comprehensive report of workshop.
Tbilisi , Georgia , UGT, IT Solutions (10/04 -present)
Developed corporate marketing presentation (PowerPoint) for investment conference Also writer/editor for corporate documents and reports involving public sector funding.
Tbilisi , Georgia , USAID-funded AgVANTAGE Project, ACDI/VOCA (10/04 – 12/04)
Serve as ad hoc writer and editor for project documents and public information including news articles, press releases, and reports.
Tbilisi , Georgia , USAID-funded Healthy Woman Project, John Snow (9/04)
Assist the project as ad hoc editor for project reports and documents.
Tbilisi , Georgia , USAID-funded AgVANTAGE Project, ACDI/VOCA (11/03 – 4/04)
Assisted in the drafting and editing of annual work-plan. Assisted in project launch: developed and drafted brochure, press releases, etc. Served as writer and editor for project public information: news articles, press releases, reports, and newsletter articles.
Bangkok , Thailand , World Association of Non-Governmental Organizations, 2003 Conference (9/03)
Developed and delivered a conference workshop titled, "Organizing an NGO for More Effective Management and Staff,” involving strategic human resources management of NGOs. Workshop components included: Job Analysis, Recruitment, Performance Evaluations, Compensation and Benefits, and human resource challenges for NGOs.
Tbilisi , Georgia , USAID Support of Added Value Enterprises (SAVE) Project, ACDI/VOCA (6/03 – 9/03)
Organized, facilitated off-campus work-plan planning sessions (to establish and produce a final annual work plan) and produced final report. Drafted sections of work plan; edited and formatted workplan, designed organizational schematics. At project start-up: Developed job descriptions and recruitment guidelines for all local staff recruitment. Recruited, hire and train SAVE’s Human Resources employees. Designed a unique staff development plan and performance system for a project staff of over 40.
Independent Consultant, Dhaka, Bangladesh (2001)
Short-term assignments in education, human resource development, and Spanish/English translation for a variety of clients including: US Embassy, American International School, and BEXIMCO (a large textile conglomeration).
Director of Finance and Administration, Amman, Jordan, USAID Primary Health Care Initiatives (PHCI) Project, Abt Associates (1999-2000)
On $40 million public health care project, assisted project director (COP) in planning, defining, and managing work of team of eight technical experts and 20 local staff. Coordinated communication and collaboration between staff members; assisted in organization, facilitation, and documentation of project progress for USAID, the Jordanian Ministry of Health, and project home office; developed and managed all administrative, management, and financial systems; recruited, hired, trained and managed administrative, financial, and office management staff; supervised project financial reporting system; solved practical, tactical, personnel, and logistics issues related to project activities and client relations on a complex project with a substantial implementation component; maintained working relationship with the USAID/Jordan Regional Contracting Officer and the CTO to respond to contractual, financial, reporting, and administrative and management issues.
Organizational Development Specialist ( 1999 )
Short term consulting work in facilitation, human resource development, website design and development. Clients include: Abt Associates, International City/Country Managers Association (ICMA).
Country Co-Director - Bosnia i Hercegovina, Mercy Corps International , Oregon, USA (1998)
Supervisory and managerial responsibility for project personnel, activities and policies; over 80 national staff, a portfolio of 12 programs valued at over $25 million. Programs included large multiyear projects in infrastructure (electrical and water systems), reconstruction, economic development, microcredit, and civil society initiatives. Oversaw administrative personnel, served microcredit and civil society programs in management, teambuilding and grant writing capacities. Interacted with relief and development organizations, government officials, international NGOs, European and US donors, funding agency officials, vendors, media, and the general public.
Development Alternatives, Inc. (DAI), Bethesda , Maryland (1990-1997)
Manager: Training and Curriculum Development, MAS International, Inc . (A DAI subsidiary) (1995-1997)
Managed training activities, curriculum modifications, business development, and management information systems. Provided training in business management skills, human resources development, and training of trainers. Identified and marketed prospective clients, developed technical proposals and staffing strategies. Recruited personnel for new and existing projects, coordinated TDY teams. Developed and implemented systems for monitoring contract activities. Designed and implemented management information system in Lotus Notes to track and monitor clients, markets, contracts, products. Designed system to monitor contract performance.
Manager: International Recruitment (1991-1994)
Managed recruitment of long- and short-term candidates on multiyear project proposals, also the tracking and strategic recruitment of candidates in a variety of fields. Built relationships with institutions, universities and firms active in international development. Developed management information system for company-wide recruitment, trained professionals and staff recruiters. Authored manuals on development recruitment.
Senior Project Administrator (1990)
Staffed, launched, and monitored short-term technical assistance teams. Recruited candidates, prepared IQC and short-term proposals, readied team members for travel and monitored them in field.
STTA Assignments with DAI (1992-1997)
Bosnia i Hercegovina: Team Building/Facilitator, USAID Business Finance Project (11-12/97) Facilitated Team Building/Workplanning sessions for team (70 employees, different nationalities and backgrounds) to set work priorities, define major work plan tasks, improve procedures, draft annual workplan. Assisted in preparation of rebid process for the project.
Ecuador : (9/97) Managed, co-authored and delivered proposal to the Corporacion Financiera Nacional (a second tier bank) for development and delivery of two-year training program for their staff and the Intermediary Financial Institutions with whom they worked.
Bosnia i Hercegovina : USAID Business Finance Project (June – August, 1997) Served as Acting Director of Training for this large project in bank reform. Managed administrative staff, short-term expat trainers, modifications of curriculum, implementation budgets, and the delivery of 12 training activities. Served as project’s representative to USAID/Sarajevo for training.
Morocco : Morocco Agribusiness Promotion Project (September 1993, 1994, 1995, 1996) As facilitator, managed strategic planning workshop for USAID's MAPP project on annual basis. Set objectives, defined work plan tasks, improved procedures, and assisted in drafting annual workplan. Reviewed background information, interviewed relevant parties, analyzed data, prepared session’s agenda, developed and facilitated team-building exercises, drafted project annual implementation schedule/ budget; finalized writing assignments. Reported on workshops.
Albania : Business Trainer, Small Enterprise Development Assistance (SMEDA) Project (July-August 1996) With another trainer, conducted 3 week-long business skills seminars and training of training exercises to staff of project's Regional Business Agencies and potential local business trainers. Training modules included marketing, advertising, distribution, expansion, and pricing.
USA : GEMINI Expert Seminar Series, USAID, GEMINI project (March, August 1995) Facilitated a round-table discussions regarding issues and intersections of USAID Microenterprise and Environment programs and USAID Microenterprise and Agribusiness programs.
USA : Management Analyst, Development through PVOs and NGOs, USAID (June-July 1994) Analyzed data from 300 field interviews regarding USAID's management of activities of PVOs and NGOs. Based on findings, drafted sections for the final evaluation report.
Guatemala : Evaluation Specialist, USAID Evaluation of Technical Services Project, (02/94) Participated in field team planning, interviews, data collection, and preparation of the field visit report on specific questions about the management of USAID's PVO and NGO programs in Guatemala. Wrote field report sections on financial instruments, sustainability, and other donors.
USA : Facilitator, USAID Regional Agribusiness Project (RAP) (12/93) Prepared materials for and facilitated seminar for the RAP team and USAID participants.
Guatemala : Proposal Facilitator/Researcher, Global Microenterprise Credit Program for Guatemala (10/93) Conducted six-day study of micro- and small-enterprise (MSE) sector.
USA : Industry Specialist, Association of Professional Schools of International Affairs, (01/93) Worked with placement directors to improve career planning in international development.
USA : Training Materials Development, Washington, D.C. (10/92) Designed and developed a manual and resource guide, for company-wide use, on international development recruitment. |
US Department of Energy Design Specialist, Research and Decision Support Group , Laurel, Maryland (September 1990)
Indefinite Quantity Contract Project Manager, Checchi and Company Consulting , Washington, D.C. (1989-1990)
Wrote/prepared technical and cost proposals for international development projects. Recruited consultants, managed short-term consultant teams in the field (including procurement), and edited contract deliverables (in English and Spanish). Facilitated working sessions for consultant teams to understand assignment and develop strategy and preliminary workplan for field work. Conducted workshops for teams on contracts in Sao Tome and Principe, Guatemala, El Salvador, Chile and Argentina, Colombia, and Bolivia.
Foreign Affairs Analyst, Congressional Research Service, Library of Congress , Washington, D.C. (1989)
Bilingual Court Interpreter, Ojea and Associates , Somerset County, New Jersey (1988)
Market Support Analyst, Business Markets Group, AT&T, Basking Ridge, New Jersey (1988)
Director/Instructor, Private Tutorial Service, Salamanca, Spain (1985-1987)
Independently owned and directed small business.
Supervisor/Student Trainer, Pennsylvania State University , State College, Pennsylvania (1981-1983)
EDUCATION
M.A., International Affairs (Development Economics), Drew University, Madison, NJ, 1989.
B.A., International Affairs, Pennsylvania State University, State College, PA, 1985.
B.A., Latin American studies, Pennsylvania State University, State College, PA, 1985.
Field research: Universidad de Salamanca, Spain, 1983; Universidad de Lima and Universidad Católica, Lima, Peru, 1984.
PUBLICATIONS
From 1990 through the present, contributed to the development and delivery of over 75 multi-year public sector project proposals for work in international development, and scores of short-term project proposals. Has written two manuals about recruitment in the international development industry.

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